Product Warranty-Sometimes things can go wrong.Should this be the case with anything we have supplied to you we are here to help.Although we have to stipulate the terms below we will always try and sort a problem as effectively as we can.We Aim to please and will always try to provide our best customer care at all times.For Help Tel 01614839120
All descriptions, images (in both print and on the internet) and samples of our Goods are for the purpose of giving an approximate representation of the Goods only. Strict quality control measures are applied by the quarries and our suppliers to provide a consistent product, however please be aware that due to the natural characteristics of stone products, variations will occur in terms of colour, markings, texture, size and between consignments, which are beyond our control.
Stonewood cannot be held responsible for these differences of colour or shading between batches and for this reason Stonewood will not accept any returns or offer any refunds on any order due to the above. You should be aware that all of the Natural Stone products are porous to some degree and should be sealed. Some may easily be scratched and/or be subject to natural pitting/chipping.
Prices are quoted exclusive of carriage costs which can vary depending on customer location. Value Added Tax (VAT) is included on all prices quoted.
We reserve the right to change the Price by giving you notice at any time before delivery to reflect any increase in the cost to us such as foreign exchange fluctuations, alteration of duties, increase of the costs of materials and such like. Deposit or Full Payment is required at time of placement of the order. Please note that we will not arrange delivery/ collection until we are in receipt of cleared funds.
All prices are displayed in British pounds (£).
The Customer is responsible for ensuring the specification of the goods are suitable for the area in which the goods are to be installed and the company is not responsible for any problems with installation to which it has no control. The Customer is responsible for checking the accuracy of the Order Form and for ensuring the necessary information is given to the Company to fulfil the contract. The risk (of, for example breakage, loss and damage) in the Goods will pass from us to you on delivery or (if you decide to collect the Goods) point of collection. The ownership of the Goods will not pass to you until we have received payment of the Total Price in full in cleared funds.
Customers are advised to only commit to an installation schedule once the goods have been received and checked. The company shall not be liable for any costs or losses incurred by the Customer, their agents or any third party due to an installation schedule committed to by the Customer prior to the goods being received and checked.
Care needs to be taken when unpacking the stone as wooded or stone spacers may need to be removed from the packaging before the stone can be lifted out. The stone worktops should always be stacked and stored vertically (on edge) but not on a hard surface as this can cause unnecessary edge chipping.
Signature of any delivery note by a representative of the Customer shall be conclusive proof of delivery. The Customer must inspect the Goods for damages or shortages and advise the company of the same within 72 hours; photographic evidence may be requested in case of damages and replacement Goods may be made available. Installation or fixing, partially or in full, is viewed as acceptance of goods supplied, which means any claims after this stage cannot be accepted. Customer will have no right of cancellation or refund if the Goods on the Order form are made to the Customers specification or other written request.
We ensure that all goods leave our premises in good condition but if you are not satisfied with the goods on arrival, do not accept delivery. In any event, if you are not satisfied with the goods Stonewood will need to be informed in writing within 3 working days and the goods returned in their original condition within 7 days, otherwise you will be deemed to have accepted the goods.
In the event of the Customer not accepting goods within a 2-month period, the Company reserves the right to charge storage and insurance of the goods at the rate of 2% of the total order value per month or part thereof.
Under the Distance Selling Act 2000, the Customer has the right to cancel the order at any time up to the end of 7 working days after the goods have been delivered, by giving written notice by letter or fax of cancellation to the Company. If the Customer exercises the right of cancellation after the goods have been delivered, the Customer will be responsible for returning the Goods at their own cost. The Customer must insure the Goods being returned and the Goods must be returned complete and as new in their original packaging. The Company will not be responsible for goods that are lost, stolen or damaged in transit. Any damages to returned goods will be deducted from any refund due. Before returning goods the customer must obtain a returns reference from Stonewood and quote the reference when returning the goods.
After the statutory 7-day cancellation period, all refunds are at the total discretion of Stonewood. In such cases, all goods returned after 7 days will incur a re-stocking fee of 25% of the gross value of the Goods as well as a collection/delivery charge where applicable. Customer will have no right of cancellation or refund if the Goods on the order form are made to the Customers specification or other written request. No claims will be considered if goods have been partially or completely fixed or installed.
Any advice given by us or our staff relating to fixing products and installation is given in good faith but should be used as a general guide only as we have not carried out a survey of the place of installation of the Goods and therefore cannot be sure that our advice is correct. You may not therefore rely upon this advice. It is your responsibility to purchase the correct fixing products for the environment in which (and in particular the surface upon which) the Goods will be installed. We recommend that you take advice from a professional fitter. We do not offer an installation service and it is your responsibility to ensure a professional fitter is carrying out your installation.
For the avoidance of doubt, we will in no event be liable to you unless you are able to demonstrate to our reasonable satisfaction that there was a shortfall or damage to or a defect in the Goods. Our total liability to you (whether in contract, tort, (including negligence and breach of statutory duty), misrepresentation, restitution or otherwise) will be limited to the Price of the Goods. We will not be liable to you for loss of profits or loss of business, depletion of goodwill or for any indirect or consequential loss or other consequential compensation. For example, we will not accept any liability in respect of lost working time or the cost of third party contractors. We cannot be liable to you if you do not install the Goods correctly using the correct base, sealant and installation techniques.
Nothing in this Agreement is intended to limit any rights that you may have as a consumer under statute or to limit our liability to you in respect of death or personal injury resulting from our negligence or for fraud or fraudulent misrepresentation in respect of an untrue or misleading statement.
The terms and conditions do not affect your statutory rights. This terms and conditions shall be governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English courts.
All trademarks in this site are the property of their respective owners. All materials and pictures on the Company's website, brochure and literature are copyright of Stonewood (UK) Limited .
At Stonewood we aim to offer a reliable and fast UK nationwide delivery service and an export service on request.
All products will be shipped as soon as possible, subject to payment card authorisation/cheque clearance and stock availability. The lead-time for delivery of any product we have in stock is generally between 3 and 15 working days. The lead-time for any products that are out of stock is generally between 5 to 6 weeks, although some products do have a longer lead time (customers are advised to request the lead time at time of ordering) Once your order has been approved and processed Stonewood will send you an order acknowledgment confirmation email - and goods will be dispatched either within the agreed time or on the agreed date. "Saturday Morning" and "Next Day Before 12 Noon" delivery services are available and are subject to an additional charge (rates can be discussed with one of our representatives)
Where an approximate delivery date has been agreed with the customer, Stonewood will do everything possible to ensure goods are supplied within a reasonable timeframe. Stonewood will not however, accept any responsibility whatsoever, for any consequential losses, due to delays in delivery that are out of our control.
Our delivery companies are carefully selected and we would provide you with any tracking information on request. However, we cannot guarantee the performance of the independent delivery company.
The delivery charge quoted is based on the cost of one delivery and Stonewood reserves the right to charge (without further notice) for each additional delivery requested by the customer.
The cost of delivery is in addition to the Price, but included in the Total Price. Delivery Charges vary according to the weight of the items and your postcode within the United Kingdom.
Delivery charges advertised on our website relate to Mainland UK addresses only. For addresses outside Mainland UK, please contact us on 0161 483 9120 to obtain a quotation.
Please do not hesitate to contact us should you have any concerns over the delivery of your goods or would like an update as to the delivery date of your order.
Customers who require delivery to the Scottish Isles, Channel Isles, Isle of Man, Isle of Wight, Northern Ireland and Republic of Ireland must contact the seller to confirm exact delivery costs. Stonewood cannot process any orders to these areas until a personal delivery quote has been given. As a general guide, there will be an additional charge of £10 per parcel (30kg) and an additional £30 - £40 for pallets.
Delivery for basins and small consignments of mosaic tiles will usually be made by a parcel courier and may be by multiple parcels. This is because natural stone products are very heavy and for ease of handling the maximum weight per parcel will be restricted to 20kg. A signature will be required for on delivery of the item(s) and please ensure suitable assistance is available to receive delivery of any heavy goods.
Large consignments of tiles are transported by a National pallet delivery service, using a large lorry with a tail lift. The load will be dropped, at the driver's discretion, to the nearest and safest point to your property. If the customer's driveway or pathway is not suitable for a tail lift, it will be the customers responsibility to organise the labour needed to move the goods to the final delivery point. Delivery charges do not include carrying goods inside or up/down any stairs, as the delivery person is not insured to assist.
If the goods are unable to be delivered, they will be retained by the delivery Company who may charge at additional cost to you for re-delivery.
Wherever possible all furniture (washstands and other large items e.g. baths) will be delivered by a designated independent transport company. A delivery date will be arranged with the customer and the carrier will aim to contact the customer approximately 1 hour before arrival on the agreed date. Wherever possible, a second person (in addition to the driver) will be available to assist with the delivery but as with tile deliveries, the delivery company are only insured to deliver goods to the nearest and safest point at the property. They are not insured to carry goods beyond the and neither Stonewood nor the delivery company accept any responsibility whatsoever, for any injury to persons or damage to property, or belongings within the property if they are asked (and consequently agree) to carry goods beyond the safest point past the threshold of the property.
In unusual circumstances, it may not be possible to deliver furniture/baths by designated carrier and the delivery method, as per large consignments of tiles, will apply.
Some of our bedroom furniture is extremely heavy and certain pieces require 3 or even 4 people to assist. but as Stonewood are unable to provide more than 2 people to deliver the goods, the customer is requested to make additional people available to assist with the delivery of heavy goods.
You may only collect your Goods from our Adlington warehouse by prior arrangement and at an agreed time. Dependant on the nature of the goods, the products may be fork-lift loaded into your vehicle and due to this your vehicle must be capable of being fork-lift loaded (unless otherwise agreed). If you arrange transportation of the Goods, it is at your own risk and we will not accept claims for damage or breakages. Payment can be made on collection.
Buyers are advised to only commit to an installation schedule once the goods have been received and checked. The company shall not be liable for any costs or losses incurred by the Buyer, their agents or any third party should goods (for whatever reason) be delayed beyond the agreed delivery date.
The risk (for example breakage, loss and damage) in the Goods will pass from us to you on delivery or (if you decide to collect the Goods) point of collection. The ownership of the Goods will not pass to you until we have received payment of the Total Price in full in cleared funds.
Care needs to be taken when unpacking the stone as wooded or stone spacers may need to be removed from the packaging before the stone can be lifted out. The stone should always be stacked and stored vertically (on edge) but not on a hard surface as this can cause unnecessary edge chipping.
Signature of any delivery note by an representative of the Buyer shall be conclusive proof of delivery. The Buyer must inspect the Goods for damages or shortages and advise the company of the same within 72 hours. Installation or fixing, partially or in full, is viewed as acceptance of goods supplied, which means any claims after this stage cannot be accepted. No returns will be accepted on any customised products.
We ensure that all goods leave our premises in pristine condition but if you are not satisfied with the goods on arrival then do not accept delivery. In any event, if you are not satisfied with the goods, Stonewood will need to be informed in writing within 3 working days and the goods returned in their original condition within 7 days, otherwise you will be deemed to have accepted the goods.
In the event of the Buyer not accepting goods within a 2-month period, the Company reserves the right to charge storage and insurance of the goods at the rate of 2% of the total order value per month or part thereof.
Please see our Terms and Conditions for further detail.
The warranty shall apply to;
Stonewood shall not be liable for the Goods’ failure to comply with the warranty because of;
Care & protection for your work surface will depend on the type of material you have chosen.
natural soap cleaner can be used on all surfaces for general weekly cleaning of your surface.
This should be sprayed on and wiped with a clean cloth, removing any residue and leaving a clean surface.
To keep the surface fully sealed, we recommend applying a coat of sealer annually.
The following procedures should be followed;
For Marble & Natural stone tops;
For Quartz & Artificial stone tops;
Important; Avoid using any abrasive or acidic cleaners, as these will dull the surface.
For Oak & Painted cabinetry;
Important; Avoid using any strong chemicals which may dull the surface over time.