Detailed Delivery Policy
At Stonewood we aim to offer a reliable and fast UK nationwide delivery service and an export service on request.
All products will be shipped as soon as possible, subject to payment card authorisation/cheque clearance and stock availability. The lead-time for delivery of any product we have in stock is generally between 3 and 15 working days. The lead-time for any products that are out of stock is generally between 5 to 6 weeks, although some products do have a longer lead time (customers are advised to request the lead time at time of ordering) Once your order has been approved and processed Stonewood will send you an order acknowledgment confirmation email - and goods will be dispatched either within the agreed time or on the agreed date. "Saturday Morning" and "Next Day Before 12 Noon" delivery services are available and are subject to an additional charge (rates can be discussed with one of our representatives)
Where an approximate delivery date has been agreed with the customer, Stonewood will do everything possible to ensure goods are supplied within a reasonable timeframe. Stonewood will not however, accept any responsibility whatsoever, for any consequential losses, due to delays in delivery that are out of our control.
Our delivery companies are carefully selected and we would provide you with any tracking information on request. However, we cannot guarantee the performance of the independent delivery company.
The delivery charge quoted is based on the cost of one delivery and Stonewood reserves the right to charge (without further notice) for each additional delivery requested by the customer.
The cost of delivery is in addition to the Price, but included in the Total Price. Delivery Charges vary according to the weight of the items and your postcode within the United Kingdom.
Delivery charges advertised on our website relate to Mainland UK addresses only. For addresses outside Mainland UK, please contact us on0161 483 9120 to obtain a quotation.
Please do not hesitate to contact us should you have any concerns over the delivery of your goods or would like an update as to the delivery date of your order.
Customers who require delivery to the Scottish Isles, Channel Isles, Isle of Man, Isle of Wight, Northern Ireland and Republic of Ireland must contact the seller to confirm exact delivery costs. Stonewood cannot process any orders to these areas until a personal delivery quote has been given. As a general guide, there will be an additional charge of £10 per parcel (30kg) and an additional £30 - £40 for pallets.
Method of Delivery
Delivery for basins and small consignments of mosaic tiles will usually be made by a parcel courier and may be by multiple parcels. This is because natural stone products are very heavy and for ease of handling the maximum weight per parcel will be restricted to 20kg. A signature will be required for on delivery of the item(s) and please ensure suitable assistance is available to receive delivery of any heavy goods.
Large consignments of tiles are transported by a National pallet delivery service, using a large lorry with a tail lift. The load will be dropped, at the driver's discretion, to the nearest and safest point to your property. If the customer's driveway or pathway is not suitable for a tail lift, it will be the customers responsibility to organise the labour needed to move the goods to the final delivery point. Delivery charges do not include carrying goods inside or up/down any stairs, as the delivery person is not insured to assist.
If the goods are unable to be delivered, they will be retained by the delivery Company who may charge at additional cost to you for re-delivery.
Wherever possible all furniture (washstands and other large items e.g. baths) will be delivered by our vehicle or a designated independent transport company. A delivery date will be arranged with the customer and the carrier will aim to contact the customer approximately 1 hour before arrival on the agreed date. Wherever possible, a second person (in addition to the driver) will be available to assist with the delivery but as with tile deliveries, the delivery company are only insured to deliver goods to the nearest and safest point at the property. They are not insured to carry goods beyond the and neither Stonewood nor the delivery company accept any responsibility whatsoever, for any injury to persons or damage to property, or belongings within the property if they are asked (and consequently agree) to carry goods beyond the safest point past the threshold of the property.
In unusual circumstances, it may not be possible to deliver furniture/baths by designated carrier and the delivery method, as per large consignments of tiles, will apply.